Refund Policy
Last updated 18 September 2026
TrueVita is sold with a 60-day money-back guarantee. This page explains exactly how it works, who it applies to and how to claim it.
The 60-day guarantee
Take Unlock as directed for 60 days. If you're not happy with the results, email us within 60 days of your order arriving and we'll refund what you paid for the product.
Results build with daily use, so give it time. Most families notice energy and recovery first, with bigger changes over the following weeks. We set the window at 60 days because that's how long a fair trial takes.
You never send anything back. TrueVita is a consumable product. Once a bottle is opened it can't be resold, so asking for it back would cost us both postage and get nobody anywhere. Keep it, finish it, or throw it away — the refund stands either way. That applies to every refund on this page, not just guarantee claims.
Who it applies to
- Your first order, once. The guarantee covers the first order you place with us, whether that's a one-time purchase or the first delivery of a subscription. It can be claimed once per customer. Later orders, repeat purchases and subscription renewals aren't covered by it.
- Bought from us. The order must have been placed on truevita.co. We can't refund purchases made through a third-party seller.
- Within 60 days. Counted from the delivery date on the carrier's tracking, not the order date.
Later orders and renewals
Cancel or skip before a renewal bills and you're never charged — you can do that yourself on the manage subscription page, at any hour, without emailing anyone.
If one slips through and arrives when you didn't want it, tell us within 30 days of it shipping and we'll refund it. Again, don't post it back.
Cancelling is not the same as refunding
Cancelling a subscription stops future charges and future deliveries. It doesn't automatically refund an order that has already been paid for and sent. If you want a refund on one of those, email us and say so.
If something goes wrong with delivery
- Not arrived. If tracking shows more than 16 days in transit with no delivery, tell us and choose: a full refund including shipping, or a replacement sent free.
- Damaged, or we sent the wrong thing. Email us a photo and we'll refund it in full including shipping, or send a replacement — whichever you'd rather. This one isn't limited to first orders.
- Not shipped yet. If your order hasn't left the facility, we'll cancel and refund it in full.
Gifts sent to someone else
TrueVita can be bought as a gift and shipped to a creator or a friend rather than to you. Those orders work slightly differently, for a reason that's easy to see once it's said out loud: the person who paid never receives the product, so a no-return refund would mean we lose the money and the bottles both.
- The 60-day guarantee belongs to the person taking it, not the person who paid. If the recipient wants to claim it, she emails us herself and we refund the card that paid, once.
- A gift order isn't your first order. Sending a gift doesn't use up your own guarantee, and it doesn't create one either. If you later buy TrueVita for yourself, that order is covered as normal.
- Damaged, lost or wrong is covered exactly as it is on any other order.
We don't put the recipient's address on your receipt, and we won't confirm it to you if you ask. That's the deal we make with her.
How to claim
Email support@truevita.co with the name on the order and the order number. That's all we need. There's no form to fill in and nobody will try to talk you out of it.
Refunds go back to the original payment method within 5 to 10 business days of approval. How quickly it shows up after that depends on your bank.
Before you dispute a charge
If a charge looks wrong, email us first. We can almost always sort it the same day, which is faster than your bank can. Raising a dispute without contacting us slows the money down rather than speeding it up.
What isn't refundable
- Shipping you paid on the original order, unless the product arrived damaged or we sent the wrong thing
- Orders placed more than 60 days ago where no guarantee claim was made
- Second and subsequent guarantee claims from the same customer or household
- Guarantee claims on a gift order made by the person who paid rather than the person taking it
- Products bought from anyone other than us
We reserve the right to decline a refund where an account is clearly being used to take the guarantee repeatedly. In practice this almost never comes up, and we'd rather refund someone we weren't sure about than argue with a real customer.