Refund Policy

Last updated 18 September 2026

TrueVita is sold with a 90-day money-back guarantee. This page explains exactly how it works, who it applies to and how to claim it.

The 90-day guarantee

Take TrueVita every day for 90 days. If you don't feel more like yourself, email us within 90 days of your order arriving and we'll refund what you paid for the product.

The formula works on foundations rather than forcing a response, so it takes time. We set the window at 90 days because that's how long a fair trial takes.

Who it applies to

• Your first order, once. The guarantee covers the first order you place with us, whether that's a one-time purchase or the first delivery of a subscription. It can be claimed once per customer. Later orders, repeat purchases and subscription renewals aren't covered by it.
• Bought from us. The order must have been placed on truevita.co. We can't refund purchases made through a third-party seller.
• Within 90 days. Counted from the delivery date on the carrier's tracking, not the order date.

Subscriptions

If your order includes a subscription, it is your responsibility to manage, change or cancel it. Subscription renewals are not covered by the 90-day guarantee, and not cancelling before a renewal is not grounds for a refund of that renewal.

Subscription orders. Some TrueVita products can be bought on a subscription, which renews automatically until you cancel it. When you subscribe, you'll be charged to the payment method you provide every 30 days, or at the delivery cadence you choose (your "billing period"). By placing your first subscription order, you agree to these auto-renewal terms and confirm that you understand this policy and our subscription policy.

Cancelling a subscription. You can cancel at any time by emailing support@truevita.com. To avoid the next charge, cancel before your renewal date. Cancelling stops future charges and deliveries; it doesn't refund an order that has already been paid for and sent.

Billing information. You're responsible for keeping your billing details current, complete and accurate, and for telling us promptly when anything changes (for example, a new billing address, card number or expiry date), or if your payment method is cancelled or no longer valid. To update your details, email support@truevita.com.

If something goes wrong with delivery

• Not arrived. If tracking shows more than 16 days in transit with no delivery, tell us and choose: a full refund including shipping, or a replacement sent free.
• Damaged, or we sent the wrong thing. Email us a photo and we'll refund it in full including shipping, or send a replacement — whichever you'd rather. This one isn't limited to first orders.
• Not shipped yet. If your order hasn't left the facility, we'll cancel and refund it in full.

How to claim

Email support@truevita.com with the name on the order and the order number. That's all we need. There's no form to fill in and nobody will try to talk you out of it.

Refunds go back to the original payment method within 5 to 10 business days of approval. How quickly it shows up after that depends on your bank.

Before you dispute a charge

If a charge looks wrong, email us first. We can almost always sort it the same day, which is faster than your bank can. Raising a dispute without contacting us slows the money down rather than speeding it up.

What isn't refundable

• Shipping you paid on the original order, unless the product arrived damaged or we sent the wrong thing
• Orders placed more than 90 days ago where no guarantee claim was made
• Second and subsequent guarantee claims from the same customer or household
• Products bought from anyone other than us

Abuse and misuse of this policy

To keep this policy fair for every customer:

• Repeated refund requests may be subject to additional review.
• Fraudulent or misleading claims will be denied.
• Customers who abuse this policy may be permanently barred from future refunds.